IDC is seeking a Customer Success Associate - Tech Investor to join the company’s growing proprietary and customized Technology, Media, and Telecom (TMT) research offering to the financial services community. IDC’s Investment research team works directly with many of the world’s premier sell-side firms, hedge funds, mutual funds, venture capital firms and private equity funds in providing fundamental research support to their analysts. The Customer Success Associate’s primary responsibilities will include providing clients with best-in-class customer service in support of their research projects.
Responsibilities:
The Customer Success Associate - Tech Investor position will include specific research and client service responsibilities focused on supporting the research needs of sell-side, buy-side, VC and private equity institutions. Ongoing activities will include the following:
• Handling incoming research requests from an assigned group of clients
• Create strong partnerships with clients; building credibility by being responsive, diligent, and relevant
• Coordinate research calls, in-person meetings and custom projects with financial clients and IDC analysts
• Cultivate relationships with IDC research analysts and the financial services sales team
• Serve as an overall team player supporting clients and colleagues in a very collaborative environment
Qualifications:
- Bachelor's Degree or equivalent experience
- 2+ years of relevant client facing experience
- A strong understanding of the research needs of the investment community as well as a strong interest in technology
- Time management skills, especially when it comes to managing multiple client inquiries • Positive perspective and a good sense of humor
- Strong collaboration skills
- Excellent verbal and written communication skills
- Experience working in a technology or other fast-paced environment
- Software proficiency (e.g., Excel, pivot tables, PowerPoint, etc.
