Your mission:
In line with the strategy of the BU Operations and the subsidiary, the Singapore Operations Manager is responsible for Service Level & Performance of Operations in countries under his/her responsibility.
The Operations Manager will ensure harmonized and efficient processes and organization, close constructive collaboration with intern & external partners, develop Operations vision with the objective of creating value and efficiency.
The Singapore Operations Manager gets a direct managerial report to the APAC Operations Director and a functional report to the General Manager of the Subsidiary.
For Singapore subsidiary activity, Operations department covers Customer Service, Demand, Supply and Distribution Management, assisted by a 4PL.
For the support to be provided to our distributors’ activity, Operations department mainly covers Supply Management and Sales & Operations Planning/Execution.
You will:
Globally
· Define, challenge, and control the KPIs -key performance indicators- in terms of Quality, Leadtimes, Costs, HSE -Health Safety Environment- and Ethics, internally and with external Partners
· Lead the control of Operations: HR, KPIs, projects, including the monthly formalization of key figures, facts, and analysis through formal report
· Ensure the communication to management, staff, and stakeholders within the Subsidiary
· Supervise and manage the Operations team (not expected to be for the time being but possibly in the future), ensuring backup organization
· Ensure the continuous update of the SOP – Standard Operating Procedures
Customer Service
· Ensure the Service Level to satisfy the different channels/categories of Customers based on strong relation with Business teams
Demand
· Develop and manage S&OP process in collaboration with General Management, Marketing/Sales, Finance (and QRVI if the case) Departments to ensure alignment/action plan around major KPIs and Rolling Forecasts (RFO for Operations and RFF for Finance)
Supply
· Ensure collaboration with Planning & O2D -Order To Delivery- Global teams in France
· Manage inbound shipments and maintain an efficient import procedure, including Customs clearance process (relationship with customs broker and local authorities)
Distribution
· Steer the performance of the distribution (through the appropriate management of the 3PL -Third Part Logistics- (or 4PL) and steering of the flow with commercial teams) to guarantee the Service Level required and optimizing the costs and investments (Distribution includes Warehousing, Transport, Local manufacturing such as KSL -Kitting, Sticking, Labelling)
· Manage the daily relationship with our logistics partners: organize and lead monthly or quarterly review meetings with 3PL(s)/4PL.
Support to distributors (Dermo-Cosmetique and Oral Care)
· Ensure consistency of the portfolio and associated setups, launches management and products discontinuation in accordance with Marketing and Sales teams.
· Lead the S&OP -Sales and Operations Planning- and S&OE -Sales and Operations Execution- processes
· Ensure an appropriate communication with partner about Operations issues encountered on Pierre Fabre side.
Project and Finance Management
· Finalize the ERP Dynamics implementation liaising with other departments, 3PL/4PL and PEPSI team in France
· Get the vision and optimize processes through projects and continuous improvement for Operations and with internal/external partners
· Lead lean cost saving initiatives to reduce Operations expenditures, participating to CAPEX and OPEX optimization
· In case of huge logistic difficulties (accident in 3PL/4PL global strike, pandemic, …etc.), organize and lead a transversal crisis unit for Operations
