JOB DESCRIPTION
You will be part of the Alert Monitoring Team, to monitor pro-active and reactive alerts coming from various tools, perform 24 x 7 shift duties on rotation to support monitoring functions in BMC Control-M platform.
- Monitoring – scrutinizing alerts received from our various tools and ensuring that they are properly logged and worked on.
- Incident Ticket Management – entering alerts into ticketing tool (Remedy) and updating these tickets as necessary.
- Escalation – contacting various support teams as necessary in order to ensure alerts are properly managed.
- Automation – look into ways to automate repetitive tasks and work with vendors and internal parties to implement automated solutions
- Process Improvement – continuously review current processes to identify rooms for improvement including automation and job optimization.
- Diploma or Degree in IT, Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
- Able to communicate with all levels of the organization from senior management, junior staff and technical personnel.
- Able to work in a 24x7 shift roster
- Knowledgeable in using Microsoft Excel formulas, pivot tables and macros for creating and automating reports
- Experience in BMC Control-M platform
- Information Technology Infrastructure Library (ITIL) foundation certification
