- Promote a helpful and professional image to the guest and give full co-operation to any guest.
- Efficiently perform all duties in the Guest Services Department (Reception, Call Centre, Concierge, Bell, and Driveway, Spa, Wellness & Workout) assisting the entire team where necessary.
- Ensure guests are provided with personal, attentive and caring service.
- Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
- Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
- Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
- Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
- Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
- Ensure all guests experience a fresh and modern check-in/check-out procedure.
- Assist with luggage and door upon guest request.
- Perform curbside/in-room check in for special guests on mobile devices.
- Anticipate guest needs and offer related services and suggestions accordingly.
- Find opportunities to surprise and delight guests to create memorable moments.
- Be able to build small talk with guests during every interaction to engage with guests.
- Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel.
- Be entirely flexible and adapt to rotating within the different positions of the Guest Services or any other Department of the hotel as needed.
- Optimize revenue through timely and accurate bookings.
- Complete other tasks that are assigned by Management.
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