Position Description :To provide service support to Customers.
Specific Duties & Responsibilities
DATA MAINTENANCE
- Create New Customer Account; Create New Material Master .
- Create New Material Master (ALL include Tools)/Flag deletion for obsolete parts
- Maintain Tool Life & FG Relationship
- Prepare Quotation for Tool and part price and Customer orders
SAMPLE MANAGEMENT
- Raise SRF For New Tool/Tool Modification/Prototype
- Coordinate any Raw material required for SRF
- Coordinate with respective support /functional groups for delivery schedule
- Follow up delivery schedule for SPI
CUSTOMER POS PROCESSING
- Receive Customers’ POS through email/fax or download from EDI /Check Selling Price in Order
- Perform Consignment billing issue /return
- Review Raw Materials Replenishment & promptly raise PR to Buyer
- Liaise with Planners for Delivery Schedules
- Timely provide PO acknowledgement & delivery schedule to Customers
- Update Delivery schedules into SAP or any rescheduling requests from Customers after coordinating with planners
- Promptly pre-alert and provide recovery schedules to customers
- Create RMA return order /follow up unblock /any replacement required
CUSTOMER FORECAST MANAGEMENT
Follow up monthly forecast from customer and update for below planning: -
- QRE – sales revenue projections
- Raw material replenishment (customers’ liability & buffer stock agreement)
- Plant capacity review -> provide to planning group
- Review actual vs forecast & follow up action for huge disparity (drop)
TOOL LIFE TRACKING
- Monthly update tool life consumption and balance tool life
- Provide Trigger to Sales and Marketing for Tool replacement if tool life fall short
KPI Tracking /REPORTs
- On Time Delivery Performance
- Customer PO Response Time
- Monthly Premium Freight
- Quarterly Review Slow Moving Items & Follow up with customers
Job Requirements :
- Educational Qualifications: Minimum diploma qualification in any principal.
- Experience: Min 2 years in manufacturing environment.
- Knowledge Required: Basic understanding in ERP/MRP, preferably with SAP knowledge
- Skills Required: Proficient in Microsoft ; Good Communication and Interpersonal skills.
- Attributes Required: Pleasant personality and able to work independently as well as in a team.
if you are interested, please send your resume to [email protected]
