Be a Part of Something BIG!
The primary objective of the Senior Account Manager is to retain and grow revenues from its existing customers and acquire new businesses and customers. This requires them to move from a transactional role with our customer to a strategic partner with strong influence to shape their buying decisions. This person oversees and manages Singtel's relationships with its carrier customers and build long-term relationships with them. This is an individual contributor role and reports to the Head of Carrier Sales
Make an Impact by
- To provide one-stop experience to carriers’ customers regarding all Singtel services.
- To market Singtel Carrier’s Services core suite of domestic and international services to our carriers’ customers.
- To identify new revenue streams with our carriers’ customers to ensure continued growth.
- To work with among others Solution Manager, Product and Marketing Managers to propose cost effective customized solution for our carriers’ customers
- Identifying and break through new market
- Identifying any reciprocal or returned businesses between each other to ensure sustained growth. To ensure that all customers’ pre-sales & post-sales enquiries and works orders, commercial documents, dealings with customers are promptly attended to and documented
- To work closely with customers on invoices payment.
- To effectively uses data and business intelligence resources to drive sales
- To find creative ways to solve problems and exceed customer expectation
- Successfully managing client accounts through onboarding, upselling, and partnership projects
Skills for Success
- Minimally 3-5 years of relevant working experience in carriers’ account management. However, candidates with no prior experience but possess strong attitude will also be considered.
- Good understanding of domestic and international data services, including data centre services which Singtel offers to carrier customers.
- Have completed SPIN Selling or equivalent training programmes
- Proficient in Microsoft Office applications and Salesforce.com
- Has working experience or knowledge in Data Analytics
- Proficient with analysing large database management and analytic tools and languages supporting data analysis and reporting - SQL, and Excel
- Proven strong account portfolio planning, presentation and reporting
- Resourceful, flexible and good business acumen and able to adapt to a fast-paced environment
- A team player with strong communication and leadership skills
- Experience in managing internal and external stakeholders
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
