Responsibilities
- Lead the Application Support Teams, coach and ensure team members focus on their parts of incident response and resolution process.
- Oversee the recovery process and establish a clear chain of authority and responsibility; Responsible for case management and collecting & analysing of information on risks to prevent recurrence.
- Work with Technical and Application Teams to identify the root cause of incident, recommend system, service and business recovery options, as well as preparation of technical incident report.
- Work with technical teams to identify temporary workarounds and determine estimation time on resolution
- Document a clear trail of events, work with recovery and operations teams to deliver documentation and reporting and ensure the team works towards a timely resolution.
- Ensure processes and policies are adhered to and standards are met
- Chair the incident and problem review meetings; Attend post incident review meeting together with Business Incident Manager to report root cause and preventive measures taken to senior IT management and business management.
- Be the key point of contact for coordination and communication for technology team
- Take ownership and perform controlled resolution of incidents and problems working with Business Incident manager, within defined SLAs; Timely determine the severity and impact of the incident and escalate/communicate to stakeholders
- Champion stability initiatives to enable application high availability for BAU which includes better monitoring, failover and resiliency
Requirements
- Bachelor’s degree with min. 10-15 years working experience in a bank or a financial institution
- Possess excellent working knowledge of ITIL best practices
- Ability to manage incidents and problems at enterprise level and must have experience in banking, in operations and technology to make key recovery decisions
- Familiar with supporting Desktop End User Services, Infrastructure, Banking Applications and Operations.
Additonal info:
- Company industry: IT Solution under Japanese Bank
- Location: Expo
For more information, please visit to www.gmprecruit.com and search for Job Reference: 23835
To find out more about this opportunity, please contact Ai Linh at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232
