Overall job objectives
- Assist in studying clients’ office system, identifying areas for improvement and determining proper solutions for customers
Core responsibilities
- Delivering the desired customer service experience that improves customer satisfaction, maximizes customer retention and increases profitability
- To identify, diagnose and rectify any errors or technical issues in computer hardware’s, software’s, services, its applications and to recommend effective remedies
- Responsible for taking offer application and technical support for uses
- Respond and resolve the support requests/service tickets (Tie workflow to schedule and comprehend customer requirements)
- Provide reactive and proactive support to business units taking into consideration all the critical issues aspects
- Coordinate projects along with reviewing the operational manual
- Build positive relationships and able to work closely with multiple parties (customers and vendors) on a daily basis
- Maintain inventory of tools, fixtures and procurement
- Document processes to share information across the organisation
- Other duties as assigned
Job specifications
- ITE and above.
- Proven Field Service experience
- Possess deep technical knowledge to address computer hardware and software systems, networking, wireless, internet configuration and troubleshooting skills with an eye of attention to details.
- Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.
