- Opportunity to work on a Global Implementation
- Newly created role
About Our Client
The client is a Singapore-based company strategically expanding its IT operations. With a robust IT team headquartered in Singapore, they are poised for continued growth and success in the technology landscape..
Job Description
As an IT Service Manager, you will be responsible for:
- Managing a team of help desk team members to provide HQ IT helpdesk requirements.
- Managing escalations and ensuring any issues are resolved in a timely manner.
- Making recommendations to improve operational efficiency.
- Administer ISD document repository and activities
- Liaison with HR and Admin on ISD team training and Company admin functions
- Compliance with Safety and Environment policies.
The Successful Applicant
At least 5 years experience in managing senior executive IT helpdesk requirements and IT functions
- In-depth knowledge of IT service management frameworks and best practices (e.g., ITIL).
- Familiarity with ITSM tools and technologies.
What's on Offer
This role offers excellent benefits and a work-from-home arrangement while focusing entirely on business partnering.
