- Act as a Focal person to interact with the customer on our product quality and to meet customers' expectations.
- Responsible in managing the integration of Dell ODMs & Factory Configuration centers and driving quality metrics to plan. And continue improving factory processes to achieve the WW best product quality
- Act as focal point in driving the quality metrics in the qualification period, sustaining and after sales service
- Manages customer engagements or quality processes by driving with internal cross-functional teams eg R&D, Factory, Service etc
- Generation the reports in the monthly cadence to drive customer improvements plan in the field return
- Be the main liaison with the customers' project initiatives and in driving on the ongoing plan to closure
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