Bachelor’s degree or relevant IT work experienceExperience on ServiceNow Platform across multiple applications (ITSM / ITOM /WSD / CSM HRSD / SPM / ITAM)Minimum of 7 years of working experience with minimum 5 years of experience in designing and developing business processes on ServiceNow Platform.ServiceNow Certified System Administrator or ServiceNow Certified Application DeveloperExperience with ServiceNow incident, change, problem, request, CMDB and
knowledge management applications, Employee CentreSecondary Skills (max 5 only)Knowledge of ServiceNow OOTB APIs, ServiceNow best practices.Working knowledge of integrating ServiceNow with tools such as, other ServiceNow instances, Okta, JIRA, AWS, SolarWinds, Nexthink, VMWare Workspace One etc.Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.Working experience with Integration Hub, Automation Engine and App Engine would be an advantagePrimary point of contact, and first responder for assigned entity's Cybersecurity mattersMain Roles and Responsibilities (max 5 only)Consult business users to gather requirements, translates to technical solutions, process flow on ServiceNow platformEnsure that ServiceNow solutions implemented are well maintained to meet or exceed a stakeholder’s reasonable expectations.Aligned with ServiceNow implementation best practices in detailed design and implementation phases of engagements through recommendations and documentationLife cycle management of ServiceNow applications deliveryMaintain the integrity of the ServiceNow tool across production and non-production environments, following established work process
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