Omnicom Group invites applications for the position of IT Support Analyst, a crucial role supporting a rapidly growing agency. Reporting to the IT Market Lead, this role involves technical support across various office areas, emphasizing expertise in IT strategy execution, new technology adoption, and efficient system management.
Role of the IT Support:
- Execute IT strategy and goals, managing multiple projects and technologies simultaneously.
- Stay informed about new technologies within company guidelines.
- Ensure high availability of systems, enhancing efficiency through continuous process improvement.
- Demonstrate a strong understanding of information security principles and practices.
- Deliver solutions for new requirements and address technical issues in existing systems.
- Oversee projects end-to-end, collaborating with teams across different time zones.
- Perform ad hoc duties as assigned.
The Ideal Candidate:
- Highly motivated self-starter with energy to thrive in a demanding business and IT environment.
- Effective team player with the ability to work well with remote team members.
- Extensive technical services experience, including technical operations, solutions, and standards.
- Strong interpersonal and communication skills, with a customer-focused approach.
- Advanced decision-making and problem-solving skills, adept at navigating obstacles.
- Organize and manage local projects to completion.
- Stay updated on technology trends driven by a deep-rooted personal interest in technology.
- Detail-oriented while maintaining focus on the big picture.
- Thrive in fast-paced and rapidly changing environments.
- Handle difficult personnel situations with discretion, professionalism, and respect.
- Collaborate effectively with IT leadership across the region.
What's In It for You
- Join a world-class team.
- Work with the latest technology used organization-wide.
- Enjoy a fun, fast-paced work environment with numerous perks.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent. Diploma holders with the right experiences will be considered.
- Minimum of 3 years’ experience in IT.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proven experience in IT support roles, preferably within the advertising and media industry.
- Strong knowledge of hardware, software, and networking systems.
- Familiarity with industry-specific software and tools used in advertising and media production is a plus.
- Excellent troubleshooting and problem-solving skills.
- Effective communication and interpersonal skills to collaborate with diverse teams.
- Experience with Windows and MacOS operating systems.
