- Process and ensure customer orders are processed in the agreed timeframe by coordinating with warehouse operations team and managing the turn-around time of operational activities.
- Liaise with external parties and coordinate shipments with respective factories/customers/service provider and contribute to ensure the company is viewed as professional at all times.
- Strive to demonstrate high levels of customer service at all times
- Root cause analysis of the complaints received from the customer together with the logistics and operations manager
- Resolving and replying to customer queries and complaints
- Analysing and reporting monthly KPI's to the logistics and operations manager
- Submit daily and monthly KPI's to the logistics and operations manager.
- Responsible for handling export/shipping operations to global markets
- Generate invocies, prepare shipping documents and monitor shipments to ensure timely delivery
- Arrange GST supporting documents submission to accounting department
- Verify service provider bills
- Any other task as assigned by management
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