ABOUT US:
iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.
To learn more about us, visit our website at ihubsolutions.com
DESCRIPTION:
Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Department.
RESPONSIBILITIES:
- Ensure accurate and timely data entry into our operating system.
- Ensure a smooth and timely process flow regarding the air Import Department.
- Accurate and timely data entry into the operational system.
- Track and trace all air Import files and report the status/updates internally and to the customers.
- Ensure that customer’s freight is delivered on a timely basis.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendor billing.
- To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards.
- Consistently work on maintaining good understanding, communication, and relationship with our customers, airlines, trucking companies, and others.
- To make sure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations.
- Fully understand the air import process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient, and productive.
- Ensure all customers' standard operating procedures are followed and updated in the Standard Operating Procedures (SOP).
- Meet KPI standards, as per the company’s procedures/customs requirements.
- Timely response to emails from customers, suppliers, carriers, and our internal network.
REQUIREMENTS:
- Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
- With at least 2 years experience;
- Pro-active and strong organizational skills;
- Good computer skills (Excel, Word, PPP, and Outlook);
- Able to work on half-day Saturday.
- Will be assigned to Changi Airfreight Centre
WHAT WE OFFER:
- Staff Health Benefits
- An administrative job that doesn’t limit you to sitting at a desk the entire day
- Attractive career growth possibilities
- Opportunities for training and development
If this opportunity looks like it is for you, We’d love to hear from you!
