KEY RESPONSIBILITIES
· Provide first-level technical support for our products, including troubleshooting and issue resolution.
· Monitor and maintain the operational status of the datacenter infrastructure.
· Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.
· Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.
· Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.
· Document and report incidents, activities, and maintenance tasks according to standard procedures.
· Contribute to the continuous improvement of support processes and datacenter operations.
WHAT WE ARE LOOKING FOR
· Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.
· Strong understanding of IT infrastructure, including servers, networking, and storage systems.
· Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.
· Excellent problem-solving and communication skills.
· Familiarity with ticketing systems and ITIL best practices is a plus.
· Relevant certifications in IT support and datacenter operations are advantageous.
