- Assists the Director of Rooms Division in the effective management of operations for the Front Office Department while maintaining the Goodwood Park Hotel standards and objectives of the Front Office Department.
- Maintains the profitability of upselling and compliment from guests via social media.
- Supervises reservation control, preparation of forecast, daily group movement, room blocking, daily inspection of VIP room assignment, cleanliness and maintenance of the room and setup of complimentary items.
- Performs daily spot checks of guest rooms at random for regular housekeeping.
- Supervises the Assistant Front Office Manager, Duty Managers, Reception, Concierge/Bell Service, Telephone Department and the Transport Pool.
- In the absence of the Director of Rooms Division, the Front Office Manager shall be designated to assume his/her duties.
