- To consistently meet the Customer Centre targets set (KPI’s) without compromising quality of service delivery.
- To ensure accuracy and compliant for all customer’s requests
- To successfully cross-buy the Bank’s products and services
- To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs.
- To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
- Flexibility in work deployment when business needs arise.
- Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
- Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfillment. (Fulfillment Team) ensure message consistency across the different online platform.
Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.
