Job Summary:
One of the luxury boutique hotel in Singapore.
Working Hour: Mon - Fri 8.45am - 6.00pm (Subject to operational requirements, may need to standby)
Salary Package: Up to $8,000 - $8,600 + Meal Allowance + VB
Location: Nearby Maxwell MRT
Responsibilities:
- Oversee the operations and quality assurance of Reception, Night, Housekeeping, and Reservations, ensuring adherence to the Hotel's standards for complete guest satisfaction and profitability in all areas, while fostering continuous sales development.
- Provide comprehensive supervision for Reception, Night, Housekeeping, and Reservations, managing scheduling and realizing departmental profits while controlling costs in alignment with the Hotel's business plan.
- Develop and implement standardized operational procedures for each department, including the preparation of job descriptions as needed.
- Strive to enhance work methods for increased productivity and profitability.
- Establish and maintain service quality standards, along with devising guest experience strategies, subject to CEO approval.
- Collaborate with department heads to institute regular inspection schedules for all areas.
- Assist department heads in addressing special situations and take the lead in emergency procedures.
- Ensure cleanliness and tidiness in all areas at all times, with special attention to VIP room readiness before guest arrivals.
- Maintain a well-groomed and courteous staff, coordinating with other departments to fulfill guests' requests comprehensively.
- Anticipate the needs of repeat guests and issue instructions to meet those needs across various teams.
- Play an active role in business planning, revenue management, and forecasting.
- Develop and present the annual budget for Management approval, managing cost, expense, and payroll targets.
- Optimize room utilization rates and motivate the team to improve sales and service quality.
- Establish and review staffing requirements to build an effective and efficient team, including hiring, termination, and recommendations for salary scales and increases.
- Monitor employee performance and standards, conducting regular evaluations.
- Adapt to changes in operational functions dictated by the industry and/or the Hotel.
- Organize and implement regular training programs to ensure employees are well-trained in accordance with the Hotel's service standards.
- Attend all management/Heads of Department meetings.
- Establish a formal channel for internal communication to disseminate information and instructions accurately and efficiently.
- Take responsibility for each section's budget, payroll, and operating expenses, subject to monthly and annual evaluations.
- Undertake any other ad hoc duties assigned by Management.
Requirements:
- Need to have Front Office exp
- At least 8 - 10 years of working experience in hospitality
- Need to oversee various departments and aware of all operations
- Need to familiar with boutique hotel
Please submit your updated resume by using the APPLY NOW BUTTON.
By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.
We regret to inform you that only shortlisted candidates would be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Toh Qiu Wei | EA Personnel No.: R23116260
