· Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.
· Accurate case logging into the Customer Relationship Management system.
· Follow-up on all outstanding/existing cases.
· Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.
· Reports to the Customer Service Supervisor/Team Leader.
· Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.
Requirement:
· GCE 'O' level
· 1 year Customer Service experience in call center (Inbound calls)/ Customer Service related industry is preferred
· Active listener and possesses problem-solving skills
· Fast learner, good team player in a fast-paced environment
