Job Description
The Network Engineering team is responsible for the implementation of approved network architecture and designs.
Under limited supervision, the team assists in the planning, forecasting, implementation and identification of resource requirements for network systems of varying (moderate to high) complexity.
As a member of the team, you will develop and implement network enhancements while following corporate standards.
You will be sought after for recommendations for improvement and assists in staff development efforts.
DUTIES AND RESPONSIBILITIES
• Support triage, troubleshooting, and repair of production networks across Data Centre and elements. Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
• Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
• Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
• Identify opportunities to improve processes, tools, or automate tasks.
• Assists in the development and documentation of technical standards and implements approved methods of procedure.
• Acts as a mentor to junior staff
• Adheres to industry specific local, state, and federal regulations, as applicable.
• Knows, understands and follows company policy.
• Proactively and consistently support all efforts to simplify and enhance the customer experience.
• Performs other duties as requested by supervisor
Requirements
1-5 years of experience.
Must have real world experiences managing and troubleshooting network –
specifically WAN networks globally (ideal) or country wide networks ( multiple locations networking )
• Technology brands to have experience of are Cisco, Arista (Cisco being the most important)
• Advantageous to have Linux experiences (1 year +, bonus if they have Linux type qualifications)
• In terms of their networking knowledge want to see o WAN / global routing protocol knowledge & experiences i.e. BGP, eBGP, WAN routing, end routing, edge networking, global routing experiences o CCNA (cisco qualification)
• Working environment experiences. Worked in or working in a operational environment / NOC (networking Operations Centre)
CCNA minimum, CCNP advantageous.CCNP
