Responsibilities
1) Investigate and resolve customer remittances queries in accordance with the established service level agreement and payment guidelines .
2) Work with business units , agent banks/correspondent banks to resolve remittance queries .
3) Process failed remittances in accordance to procedures
4) Other ad hoc tasks assign by Team Manager .
Requirements
1) related experience in payments is highly desired.
2) fresh graduates with the right attitude can be considered .
3) possess strong problem solving and analytical skills.
4) good knowledge of intermediate level Excel functions ( v lookup, pivot table)
5) good verbal and written communication skill.
6) able to work well in a team.
