- Ensure all food safety procedures are strictly adhered to according to sanitary regulations
- Work closely with management to meet revenue objectives
- Implement appropriate strategies to resolve adverse trends and improve sales
- Maintain safe working conditions
- Create and enforce company policies and procedures regarding the handling of property, products and equipment
- Audit inventory levels to ensure product availability, and order products as necessary
- Train and supervise staff
- Pleases customers by providing a pleasant dining experience
- Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures
- Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change
- Meets restaurant financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions
- Maintains ambiance by controlling lighting, background music, glassware, dinnerware, and utensil quality and placement; and monitoring food presentation and service
- Places priority on coaching and developing others, continually coaching new and existing team members to increase effectiveness by providing performance feedback to the team member
- Monitors staff performance to identify training needs and potential for growth
- Oversee the daily operations of the outlet for efficient operations
- Plan and assign daily workloads to team members
- Establish operational strategies to meet quality and customer service standards
- Organize regular meetings to discuss issues and updates
- Maintain the team consistency
- Replying to e-mails and social media platform
REQUIREMENTS
- Apply quality systems.
- Contribute to customer service over various platforms
- Cultivate productivity and innovative mindset
- Demonstrate the service vision
- Follow food and beverage safety and hygiene policies and procedures
- Implement operations for service excellence
- Interact with and serve f&b guests
- Maintain food and beverage production environment
- Maintain food and beverage service environment
- Maintain quality control procedures
- Prepare for service (mise en place)
- Process payments
- Project a positive and professional image
- Provide counter/take-away service
- Provide go-the-extra-mile service
- Provide safety and security for guests
- Respond to service challenges
- Solve problems and make decisions at managerial level
- Use essential features of a computer
- Use primary functions and applications of a tablet
- Conduct training / creating SOPs
- Scheduling of roster
- Ordering of stocks
- Monitor sales
