OVERVIEW & IMPACT:
Samsung Display is a global leader in Display technology. The Senior Field Application Engineer for Display team will be main contact window with our Key and Major Customers. The incumbent Work closely with customers and HQ team for problem solving, as well as to provide technical support to the customers during product development stage and analyze failure for design-in/sustaining product. To understand how to validate and analyze failure of monitor, laptop product and able to liaise with respective stakeholders
JOB RESPONSIBILITIES:
To provide front-line support to customers
Gathering technical requirements / spec from our customers.
Explain and provide details of technical issues to HQ Application team.
Regular visit to develop and enhance relationship with customer.
Assisting customers during qualification and ensure timely development schedule until MP.
Provide pre-sales support and technical presentations regarding product strategy and roadmaps, features, industry technology and competitive positioning.
Collect customer feedback and provide input to Marketing for design requirements, product enhancements, new product opportunities relating to the xdevelopment.
Provide demo & explanation on new products to customers.
Perform or carry out test for display product qualification
QUALIFICATIONS & REQUIRED SKILLS:
- BS degree or MSC in Engineering (Electrical/Electronics) or equivalent
- Minimum 10 years of relevant experience
- Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical and / or combination of these)
- Field experience of FAE in monitor display industry.
- Strong Ability to speak and write in Korean Fluently
- Understand Display related ecosystem in ASEAN and India region
Key Attributes
- Ability to effectively communicate technical information to non-technical audiences
- Strong analytic skills with the ability to understand client needs, and then collaborate with them to deliver solutions that provide lasting value.
