Job Summary:As an Administrative Assistant, you will play a crucial role in supporting the daily operations of our car rental and car workshop services. Your responsibilities will encompass various administrative tasks, ensuring smooth workflow and excellent customer service.
Key Responsibilities:
- Customer Interaction:Greet and assist customers in person, over the phone, whatsapp or via email, providing information about services, rates, and vehicle availability.
Handle customer inquiries, resolve issues, and ensure high-quality service delivery.
- Administrative Support:Manage and maintain office supplies, ensuring availability for daily operations.
Assist in scheduling appointments, maintaining calendars, and coordinating meetings.
Maintain accurate records of vehicle rentals, repairs, and workshop activities.
Process rental agreements, invoices, and payments accurately including all follow up.
- Documentation and Record-keeping:Organize and file paperwork, including customer documents, rental agreements, and workshop repair orders.
Prepare reports, compile data, and assist in maintaining databases if necessary.
- Operational Assistance:Assist in vehicle check-ins and check-outs, ensuring accuracy in documentation and condition assessment.
Coordinate with workshop staff for vehicle repairs and maintenance schedules.
Liaise with suppliers and vendors for procurement of workshop supplies when needed.
- Communication and Coordination:Communicate effectively with various departments, including rental, workshop, and management, to ensure smooth operations.
Collaborate with the team to improve administrative processes and customer service standards.
Requirements:
- Proven experience as an administrative assistant or in a similar role, preferably in the automotive industry but not a MUST if candidate is willing to lear and has a positive mindset and attitude
- Excellent communication and customer service skills.
- Proficiency in MS Office (Word, Excel, Outlook) and basic knowledge of office equipment.
- Strong organizational and multitasking abilities.
- Attention to detail and the ability to work independently as well as part of a team.
- Knowledge of car rental operations or automotive workshop procedures is a plus.
