The OM is someone who is passionate about the brand standard, product offerings and customer engagement/service, is a problem-solver with strong work ethic and leadership skills. The Manager understands that customer satisfaction always takes priority but efficient restaurant operations make it possible. The Manager is an experienced leader who leads by example and commands the respect of his peers.In this position, you will be responsible for the satisfaction of all guests and fostering relationships with key repeat customers and corporates. You will represent the Brand in a professional manner at all times with all guest interactions.
You will be accountable for resolving operational issues and following up to ensure complete service recovery, where necessary. You will monitor and manage guest reservations to create and ensure accurate guest history; conduct training for all staff with regards to reservations and phone answering etiquettes as well as other tasks or projects assigned by the Management. You will actively guide and direct your team to ensure consistency of brand standards and a high level of performance and service delivery.
As part of the FOH team, your duties will also involve the setting up and managing of the outlet which will include pre-opening activities and coordination, day to day operations of the restaurant, cashiering, liaison with suppliers (where necessary) as and when required to assist in managing deliveries, customer service, order-taking, inventory management and other related matters. In your work, you will assist to train and mentor staff at The Singapura Club - Clarke Quay outlet.
