Purpose of Position:
You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. Your responsibilities include providing administrative support and patient care services.
Primary Responsibilities and Duties:
- Schedule patient appointments and make reminder calls.
- Obtain patient address, contact details, insurance information and medical history
- Maintain patient data up-to-date and verify patient information at every visit
- Identify patient’s insurance coverage and collect co-payments
- Process credit card payments and balance daily cash deposits
- Perform timely billing in Clinic Management System and in insurance portals
- Inform patients about delays and waiting times
- Support triage to gather patient information for clinical judgment to priority of care
- Respond to patient queries and concerns in a professional manner
- Stay updated with information regarding insurance programs and funding sources.
- Assist patients in filling forms
- Management of patients’ records in accordance with PDPA act
- Maintains clinic(s) supplies inventory by checking stock to determine inventory level
- Dispensing of medication with second checker
Secondary Responsibilities and Duties:
- Assist Doctor/ Nurses in procedures
- Perform venepuncture (possess valid certification)
- Perform procedures in treatment room (e.g: Tonometry, Spirometry, Audiometry, ECG, Dressing etc)
- Attend educational trainings for professional development
- Maintain proper infection control standards
- Demonstrate proper use and care of medical & IT equipment
- People management skills – Supervise and mentor less experienced staff
- Respects the values, customs, spiritual beliefs and practices of individuals and groups
- Articulate FHG Purpose and Shared Values in daily work
- Adhere to the policies, procedures, standards protocols in the organization.
- Performs any other additional duties as assigned by Clinic IC / Ops Manager
Key Skills:
- Proven track record and a continuous improvement mindset
- Good written and spoken English
- Possess good medication knowledge
- Good interpersonal skills and ability to work with colleagues from cross departments
- Ability to be both a team leader and team player
- Possess interest and aptitude in the applied field
- Pro-active, patient-oriented and progressive
- Ability to prioritize and exceed expectations
- Able to work in a stressful environment and has a good coping mechanism
- Has empathy and problem-solving attitude
- Foster a supportive and compassionate environment to care for the patient
- Able to commit to night clinics/shift work will be advantageous
Qualifications:
- Education: Minimum GCE “N” Levels
- Experience: Minimum 1 year of experience in Healthcare
- Applicants must be fully vaccinated (according to MOH guidelines w.e.f. 14 Feb 2022). Proof of vaccination, or doctor’s memo for those who are medically ineligible for vaccination, may be requested for verification purposes.
