The role will be responsible for making calls to remind customers to make timely payment of outstanding
invoices and achieving high customer satisfaction.
Job responsibilities:
- Attending to inbound and outbound calls/emails and update case in Dew Touch System.
- Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments.
- Execute collection activities, reconcile and track daily/ monthly AR balance accounts with customer records.
- Responsible for prompt collection for all outstanding debts by monitoring overdue accounts receivables.
- Call and pursue the collection of any arrears and to negotiate repayment schedules and ensure minimal risk of bad debts.
- Handle customers’ feedback / complaints and liaise with backend support to resolve issues.
- Maintain close interactions with internal and external customers to ensure smooth day to day operations.
- Perform any other tasks as and when assigned.
Job requirements:
- Minimum Diploma in Accountancy.
- Proficient in Microsoft Excel and Google Sheet.
- Bilingual in both English and Mandarin
- Fast and meticulous
- Good interpersonal and communication skills.
- Can do and positive attitude.
- Able to work under pressure.
Work location: 1094 Lower Delta Road Singapore 169205
Work day: 5 days
