Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We currently have an opening for a Data Center (DC) Operations role, to support Data Center operations for our client in Singapore which is a top global investment bank.
Responsibilities:
- Minimum 5 years of experience in a Data Center Operations with hands-on experience and knowledge in the operation and management of Data Center facilities.
- Reports to the Data Center Operations Lead.
- Good understanding of Mechanical & Electrical infrastructure including rack space, power and cooling systems.
- Strong knowledge and experience with structured cabling design and implementations.
- Responsible for Data Center remote operation support including liaising with onsite Technicians and/or colocation vendors for all operations tasks.
- Review server room physical access request and to approve/reject request.
- Review disk reports submitted by vendors against the actual disk break-fix event.
- Liaise with approved disposal vendor for disk destruction and/or waste collection.
- Review the current rack space, power, cooling, patch panel capacity and approve recommended rack space for equipment placement.
- Responsible for equipment movement in collaboration with equipment owner.
- Responsible for equipment decommissioning of unused equipment in collaboration with equipment owner.
- Manage purchases including obtaining and reviewing quotations, obtain approval for purchases and submission of purchase requests and following up to ensure timely delivery and installation.
- Update the asset inventory in System of Records after equipment placement, decommissioning or movement.
- Manage regular asset inventory sighting.
- Ensure the accuracy of System of Records for asset inventory.
- Participate in Change Management including reviewing, approving/rejecting Change Requests for Data Center Operations related work, and coordinating with assignees and closure of completed change requests.
- Participate in Incident Management including raising Incident Tickets for Data Center Operations related incidents, performs troubleshooting and analysis, recommending and implements remediation / preventive actions and closure of incident tickets.
- Ensure timely updates and closure to all change requests, incident tickets, work orders and service requests.
- Gather information for audits and formulate responses for DC Ops Leads review and approval.
- Oversee M&E upgrade, power maintenance, loss of utilities and/or loss of water tests within Data Center.
Regular reporting:
- Reconciliation of actual events to approved requests (e.g. physical access to Data Center, Rack Keys Utilization, Visitor Logs)
- Capacity Utilization of Data Center including rack, power and patch panels.
- Review of Third-Party Colocation Vendor submitted reports for accuracy.
- Statistics for Data Center Activities:
- Equipment Decommissioning Requests and Status
- Equipment Movement Requests and Status
- Equipment Placement Requests and Status
Others:
- Good communication skills, able to communicate clearly, both verbally and written.
- Experience working in regional and global support roles.
- Manage resources locally and remotely for APAC Data Center Operations, including task assignment and shift scheduling.
