Responsibilities :
Relationship Management:
o Establish good working relationships with key customers.
o Understand and maintain contact details with customers.
o Organize and conduct business reviews with customers.
o Customer site visits or regular telephone/Teams calls with customers.
o Establish and maintain customer price updates & price file management.
o Conduct regular reviews of customer margin to maintain profitability
Order Management:
o Part number creation
o Obtain up to date forecast information for key customers.
o Conduct forecast analysis on key accounts.
o Process customer orders and ensure orders are progressed to support requirements.
o Advise customer delivery dates on their Purchase Orders.
o Analysis of customer schedules to ensure stock availability.
o Support customer returns and raise credits as required.
o Processing certification for spot orders
o Customer declarations (export) and creation of commercial invoices
o Creation and management of customer kits
o Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
o Liaising with warehouse to ensure orders are despatched on time to your customers.
o Support AR department when needed to ensure outstanding invoices are paid.
Drive Growth:
o Work with customers to solicit opportunities for growth.
o Handle Request For Quotations (RFQ) from customers.
o Collaborate with sourcing department to establish optimal solutions to secure growth.
o Negotiate with customers establishing pricing and lead times.
o When applicable, understand and negotiate contracts with customers.
Other Duties:
o Support the preparation of annual budgets.
o Kanban/VMI set up and maintenance of master lists.
o Regular Kanban/VMI reviews with key customers to identify any increase/decrease in usage, identify End Of Life (EOL) parts and determine when parts become excess.
o Any other duties as defined by management.
Requirements:
· Efficient in MS Office.
· Good analytical and communication skills.
· Pleasant personality
· Equivalent ‘A’ Level, Diploma or higher
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!
R2197550 | EA License 16C7883
