Roles and Responsibilities
- implement integrations requested by customers
- Deploy updates and fixes
- Provide Level 2 technical support
- Build tools to reduce occurrences of errors and improve customer experience
- Develop software to integrate with internal back-end systems
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Design procedures for system troubleshooting and maintenance
Requirement and skills
- Strong understanding of DevOps principles and experience with CI/CD pipelines.
- Knowledge in source code management tools such as Git and GitHub, and experience with branching and merging strategies.
- Familiarity with containerization technologies such as Docker and Kubernetes.
- Experience in Cloud computing platforms such as AWS, including EC2, S3, Lambda, Glue and RDS.
- Good understanding of infrastructure as code principles and experience with tools such as Terraform or Cloud Formation.
- Experience in Level 2 issue troubleshooting.
- Knowledge in test environment setup and experience with tools such as Selenium or Postman.
- Knowledge in databases and SQL.
- Knowledge in networking protocols and services, such as DHCP, DNS, Firewalls etc.
- Experience in JVM development environment.
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