Job Description
KEY RESPONSIBILITIES
• Provide first-level technical support for our products, including troubleshooting and issue resolution.
• Monitor and maintain the operational status of the datacenter infrastructure.
• Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.
• Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.
• Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.
• Document and report incidents, activities, and maintenance tasks according to standard procedures.
• Contribute to the continuous improvement of support processes and datacenter operations.
WHAT WE ARE LOOKING FOR
• Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.
• Strong understanding of IT infrastructure, including servers, networking, and storage systems.
• Excellent Problem-solving and communication skills.
• Familiarity with ticketing systems and ITIL best practices is a plus.
• Relevant certifications in IT support and datacenter operations are advantageous.
Note
- Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.
- The resource will be on 8-hour shift for 5 days, which may include weekends and public holidays - client will define shifts.
EA Number: 11C4879
