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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Desktop Support Engineer #IAC
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Desktop Support Engineer #IAC

Recruit Express Pte Ltd

Recruit Express Pte Ltd company logo

Job Description

  • Provide exceptional customer service.
  • Deliver onsite IT technical support for end-user service issues, encompassing identification, diagnosis, rectification, and escalation.
  • Assist with desktops, notebooks, printers, scanners, and hardware components.
  • Perform installations, re-installations, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications on Desktop PCs and Notebook PCs, including software like Windows XP/7 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
  • Install bank-specific access and in-house applications.
  • Manage queries, escalations, problem determination and resolution, and handle MAC (move, add, and change) requests.
  • Conduct printer maintenance activities.
  • Successfully address complex calls or tasks that other engineers were unable to resolve.
  • Demonstrate the ability to learn and work independently.
  • Take responsibility for delivering excellent support and ensuring timely service.
  • Undertake any additional ad-hoc duties assigned by a supervisor.

Job Requirements

  • Comfortable with a 5.5 day work week (Saturdays are 0.5 days)
  • Comfortable with working in a healthcare environment or banking environment
  • Able to articulate and communicate well
  • Team player

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

✱   This job post has expired   ✱

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