With over 40 years of track record, Yeap Transport Pte Ltd (YTPL) is a key market leader in bus fleet management serving the international school community. We are constantly innovating and improving our services to be among the industry benchmarks, pivoting and investing in technology solutioning to better serve the needs of our stakeholders. As we grow our business, we are seeking a Customer Service Associate (CSA) to join our team as we work to grow out clientele base with industry-leading service standards.
Job Description:
- To deliver exceptionally high standard of customer service to prospects and existing clients
- Engage customers actively by identifying their needs and making relevant recommendations
- Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes
- Tabulation and analysis of data to determine the performance of customer relations
- Maintain and update parents/students/company’s particular in database and system
- Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company’s policy
- Work with school administrators to manage all pastoral management issues
- Coordinate and follow up on daily operational contingencies effectively
Job Requirement
- At least Two (2) years of working experience in a related field is required for this position
- O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
- Preferably experienced candidates that specializes in Customer Service or equivalent
- Possess good customer service skills, has a sense of urgency and a positive attitude in work
- Must be able to work independently and under pressure in a fast paced work environment
- Knowledge in using MS office programs such as outlook, MS Excel and MS Words
- Excellent oral communication in English language, strong interpersonal and active listening skills
This position is based in on site at Client's premise, either at Woodlands or Dover Road.
