While the campus is under construction, you may be deployed to National University Hospital (NUH). However, you will be working in the new Woodlands Health Campus once it is operational (estimated 2023).
Duties & Responsibilities
- Responsible for providing all bed allocation requests and services on a timely manner via bed booking system
- Perform bed allocation duties, complying to a set of rules and priorities levels as established by the hospital, and assignment of beds to patients shall be in accordance to patients’ needs and choice where possible.
- Able to identify potential bed tight situation and activate bed tight measures.
- Coordinate patient movement with wards and other departments based on bed status if required.
- Answer phone calls on bed enquires and respond to or follow up on bed/transfer requests and ambulance arrangement.
- Assist in preparation of management reports and provide statistics as and when required.
- Send out Bed Status report on a timely basis and send out notifications of BRO and bed waiting status to designated recipients if hospital BOR is high.
- Coordinate and liaise with various parties to arrange ambulance transfer and ensure any special requirements are communicated correctly.
- Assist in collating statistics of bed request and ambulance transfers
- Assist on phone, email or fax enquires
- Assist in preparation of materials related to bed planning and ambulance services
- Provide department administrative support where required
- Involve and engaged in ad-hoc projects
- Conduct testing of applications when necessary
- Monitor, maintain and manage inventories in office
Requirements
- GCE ‘N’ or ‘O’ levels, Professionals Certificate/NITEC
- Possess basic workplace English and other local languages (s) and numeracy including conversational, writing making electronic entries e.g. record information on forms, charts and checklists
- Proficient in Microsoft Office
- Experience in frontline customer service and prior working experience in healthcare industry will be an advantage
- Able to work 2 rotating shifts, including weekends and public holidays
