Job Purpose:
Attend to maximum number of customer’s incoming calls, email and voicemails with upmost service quality with regards to the company services.
Job Responsibilities & Duties:
- Attend and response to maximum number of incoming calls, email and voicemails with service quality
- Follow-up on all escalated incident
- Logged all calls reported into the case management system
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
- Generates management reports
- Provides assistance and guidance to junior colleagues
- Perform other duties as assigned
Minimum Years/Type of Experience:
- Minimum 1 year of call center experience
- Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Call Centre via phone, email, online and digital platform.
Working Hours:
- Able to work staggered office hours on rotation.
To apply please click the Apply buttonor send us your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
