About the Client
Our client is one of the reputed firms in Singapore
Responsibilities
- Responsible for day-to-day production incident support and inquiry from business users, operational users and customers via Contact Centre
- Able to handle incident and problem in 24-hour roster basis
- Capable to perform analysis on production incidents for demand deduction
- Good in handling problem and able to have resolution in timely manner
- Critical examination of requirements and understanding of operations and new application systems.
- Create and modify procedures to solve problems considering technical capacity and limitations.
- Coordinate Problem and Change to production systems
Skills/Requirement
- Prior hand-on production support experience of OPEN Systems
- Good support knowledge in either one of the retail or wholesale payment or customer information systems
- Willing to work in onsite shift-support model [24*7]
- Hands-on experience in writing SQL queries and parsing logs for issue investigation
- Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
- Ability to easily adopt to any technology / environment
- 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
- Be able to work in fast pace and high-pressure working environment
- Willingness to work across platforms – UNIX / open, AS/400 and mainframe
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted
PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)
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