Role
As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.
Role & Responsibilities
· Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
· Efficient handling of call inquiries and providing general information of services in The SKILT centre
· Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
· Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
· Generate and calculate invoice, record, collect payment, and issuance of receipts on time
· Handle changes in billing, refunds, and credits.
· Handle closing, settlement, and payment collection
· Provide cross-coverage of other Service Relations Officer who may be on leave.
· Support operation functions as and when needed
· Monitor general hygiene and cleanliness of The SKILT Centre
· Any other ad-hoc duties assigned by the management
Requirement
· Min O levels
· 2 years’ working experience in administration, customer service and/or receptionist role
· Fresh school leavers are welcome , training provided
· Good interpersonal and communication skills
· Able to speak mandarin to mandarin speaking parents
· Positive working attitude and customer centric mindset
· Customer service mindset
· Meticulous and organised with attention to detail
· Ability to work independently and as a team.
· Enjoy working in fast-paced environment
· Proficient in MS Office
· Hard working and keen to learn
Location
Upper Thomson or Bukit Timah
Work Hours
Mon
8:30am-1:30pm
Tues - Sat
1:30-6pm
or
Mon - Sat
1:30-8:30pm
Benefits
· Medical & Health insurance
· Professional development
· AWS and Variable Bonus
Job Type
Full-Time
Salary
$2,500.00 - $4,000.00 per month
We regret that only shortlisted candidates will be notified.
