Job Responsibilities:
- Provide support to the Helpdesk Manager and Team Lead in delivering a highly efficient Helpdesk service
Ensure that cases are addressed promptly and in accordance with the agreed-upon Service Level Agreement (SLA). - Utilize established FAQ and SOP guidelines to perform basic troubleshooting.
- Serve as the official representative for the company when communicating incidents, requests, or inquiries regarding our products to agencies, businesses, citizens, and developers. (includes LifeSG, VICA, and SG Tech Stack, among others).
- Handle cases through multiple channels, including hotlines, emails, online forms, chatbots, portals, and case management systems.
- Maintain a strong customer-centric focus, striving to enhance the overall experience and satisfaction of our valued customers.
- Prepare accurate and insightful statistics and reports to provide regular updates.
Job Requirements:
- GCE ‘O’ level, Diploma/Degree in Computer Science/ Engineering, Information Technology, equivalent
- Minimum 2 years in IT or Technical Helpdesk industry
- IT literate and proficient in multiple IT platforms eg chatbot, tech stack, AWS clouds, etc;
- Good communication and interpersonal skills
- Familiar with Microsoft Office (Word, Excel, Powerpoint etc.)
- Able to perform 12hrs rotating shift work on request
Salary range : S$3,500.00 - S$4,300.00
Location : Alexandra, Pasir Panjang / (Nearest MRT station: Labrador)
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be contacted.
Interested candidates, please forward your resume to [email protected]
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E
EA Reg. No. R1107631 Teresa Chan Poh Pin
