Job Description
- To plan, schedule and supervise service at the outlet.
- To ensure all employees are trained according to the established standards and conduct on-the-job training for all new employees.
- To ensure smooth operations in restaurant.
- To ensure all food & beverages sold is properly accounted for at established prices and be on alert for irregularities in the handling of money by employees.
- To work on staff schedule, attendance, timeliness and complaints.
- To constantly seek to improve the service standard quality of the outlet.
- To drive to improve customer satisfaction indicator in order to meet targeted sales set by company.
- To ensure all cost expenses are well managed.
- To enforce safety and hygiene practices.
- To build and maintaining customer relationship and internal team relationship.
- To achieve the performance targets (revenue and profitability) of the outlets
- To ensure the outlet is efficiently manned.
- To ensure all staff are properly trained for the tasks they are performing and that staff are developed to their fullest potential.
- To assist the staff retention in the outlet and take appropriate measures in furtherance of staff stability.
- To ensure proper handling of equipment and breakage are kept to a minimum in the outlet.
- To ensure the outlet is kept neat, clean and in functionally good conditions at all times.
