- Handle inquiries and resolve complaints from customers via phone, email, and in-person
- Manage all aspects of the customer journey, from order placement to delivery and beyond
- Coordinate with internal teams to ensure timely and accurate order fulfillment
- Maintain accurate records of customer interactions and transactions
- Provide product and service information to customers
- Assist with billing and invoicing processes
- Handle and resolve any issues or disputes with customers
- Identify opportunities for process improvements and contribute to team initiatives
Requirements:
- Prior experience in a customer service role, preferably in the logistics /third-party logistics (3PL) / freight forwarding industry
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Attention to detail and ability to multitask
- Proficient in MS Office
- Knowledge of logistics processes and terminology
- Ability to work independently and as part of a team
- Customer-oriented mindset with a focus on providing exceptional service
Chan Chee Meng
EA 07C3069
R1110620
