A glimpse of what you’ll do:
- Support infrastructure design and implementation
- Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
- Support the design and implementation of infrastructure solutions that adhere to current architecture standards
- Lead the design installations, system migration and integration
- Lead the testing and handover of implemented infrastructure solution
- Support infrastructure operations
- Support delivery of optimal infrastructure operations
- Create documents on administration, installation, configuration and troubleshooting
- Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
- Support the development of report on infrastructure capabilities and limitations
- Maintain infrastructure
- Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage
- Identify key infrastructure operations issues and maintenance priorities
- Support the implementation of agreed infrastructure change requests and maintenance routines
- Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc
- Optimise infrastructure performance
- Support the initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies
- Support the monitoring of performance, availability and security of infrastructure systems and key operational metrics
- Resolve incidents
- Support problem/issue identification and resolution
- Escalate problems/issues
- Support simulation of user problems to resolve operating difficulties
- Diagnose problem source through discussions with users
- Recommend system modifications to reduce user problems
- Support planned maintenance events, system backup processes and disaster recovery drills
- Support implementation of preventive solutions
What you’ll need:
- Bachelor's Degree in Computer Science, IT, or equivalent fields
- At least 5-6 years of experience in the Network Management and Support Services including CCNA and routing & switches
- Strong knowledge and experience in supporting
- Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures
- Network Support in the areas of wireless, wired, VPN
- Network certifications eg CCNE, CCNA
Benefits
- AL: up to 21 days
- ML: 14 days
- Flexibenefit: $660 per year
- Bonuses: total package ranging from 14-15 months
Interested applicants: kindly submit your resume to [email protected]