Job Description for Patient Relations Executive
Job Requirements:
· Pleasant personality and positive attitude
· Excellent communication and interpersonal skills
· Active listening skills
· Able to explain things in a friendly and professional manner
· Good telephone etiquette with pleasant voice
· Caring, helpful and supportive by nature
· Strong sense of responsibility and ability to do what it takes
· Meticulous, systematic and well-organized
· Proactive, flexible, versatile, adaptive to change with can-do attitude
· IT savvy / Good computer knowledge
· Ability to set priorities and multitask well in a fast paced environment
· Excellent command in English and Mandarin to liaise with English and Mandarin speaking patients
· Able to commit to 4 days of variable shift work (with 3 rest days per week)
· Minimum Diploma / Bachelor Degree in any discipline
Job Responsibilities:
· Be a keen and resourceful learner to understand more about dental knowledge to be able to explain dental treatment procedures and oral home care instruction to our patients
· Attend to all patients’ enquiries in a timely and professional manner (mode of enquiries: walk-in, phone, emails, LiveChat, website appointment requests, SMS and etc.)
· Wow patients with service excellence
· Manage appointments and schedule for all clinicians
· Be our brand ambassador and build good relationship with patients
· Make follow up calls and handle treatment coordinating work
· Provide clinicians and patients administrative support
· Educate patients on our dental philosophy and treatment
· Use Patient Management System and office software efficiently (training will be provided)
· Come up with new ideas and proposals for improvement projects
· Actively take part in enhancing overall patient service experience
· Initiate or participate in improvement projects to increase work efficiency and productivity
