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Jobs in Singapore   »   Jobs in Singapore   »   Patient Relations Executive
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Patient Relations Executive

Dp Dental Pte. Ltd.

Dp Dental Pte. Ltd. company logo

Job Description for Patient Relations Executive


Job Requirements:

· Pleasant personality and positive attitude

· Excellent communication and interpersonal skills

· Active listening skills

· Able to explain things in a friendly and professional manner

· Good telephone etiquette with pleasant voice

· Caring, helpful and supportive by nature

· Strong sense of responsibility and ability to do what it takes

· Meticulous, systematic and well-organized

· Proactive, flexible, versatile, adaptive to change with can-do attitude

· IT savvy / Good computer knowledge

· Ability to set priorities and multitask well in a fast paced environment

· Excellent command in English and Mandarin to liaise with English and Mandarin speaking patients

· Able to commit to 4 days of variable shift work (with 3 rest days per week)

· Minimum Diploma / Bachelor Degree in any discipline


Job Responsibilities:

· Be a keen and resourceful learner to understand more about dental knowledge to be able to explain dental treatment procedures and oral home care instruction to our patients

· Attend to all patients’ enquiries in a timely and professional manner (mode of enquiries: walk-in, phone, emails, LiveChat, website appointment requests, SMS and etc.)

· Wow patients with service excellence

· Manage appointments and schedule for all clinicians

· Be our brand ambassador and build good relationship with patients

· Make follow up calls and handle treatment coordinating work

· Provide clinicians and patients administrative support

· Educate patients on our dental philosophy and treatment

· Use Patient Management System and office software efficiently (training will be provided)

· Come up with new ideas and proposals for improvement projects

· Actively take part in enhancing overall patient service experience

· Initiate or participate in improvement projects to increase work efficiency and productivity

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