Responsibilities
• Assist Hotel Manager in daily operations of hotel
• Assist Hotel Manager to manage and supervise all hotel staffs and to manage schedules and shifts
• Inspect guest room, lobby and public areas to maintain cleanliness
• Assist overall smooth running of the Hotel on a day-to-day basis by ensuring that all hotel operational procedures and service standards are maintained.
• Assist to achieve the sale objectives on a monthly, quarterly and yearly basis
• Assist to manage and monitor hotel expenses
• Assist to manage and track hotel inventory
• Suggest and implement new ideas
• Ensure safety and adherence to rules and regulations
• Attend to guest queries and resolve guests’ feedback and issues
• Attend to guest queries and resolve guests’ feedback and issues
• Any other ad-hoc duties assigned
Requirements
• Minimum Diploma in Tourism / Hospitality / Hotel Management; with minimum 2 years of relevant working experience leading a team in Front Office
• Possesses good communication and interpersonal skills, customer service-oriented, with a good and approachable personality
• Bilingual in English and Mandarin (written & spoken)
• Guest-focused with passion for delivering service excellence
• Dynamic and positive attitudes
• Good people management skills
• Good team player
