Job Description:
The store manager is responsible for overseeing all the activities that play out in the store. They are expected to provide effective management and ensure the transformation of the supermarket. The manager is also expected to be at the centre of top-quality service delivery to the customers. A supermarket thrives on being able to meet up with customers’ expectations and the store manager is required to make this possible. The demand of their job is constant, but daily tasks are dynamic in nature. They are expected to deal with different requirements daily. The supermarket store manager is to work cohesively with the store personnel to achieve supermarket goals. They are expected to make reports of daily activities to the assigned authority. Other duties that make up the work description of a supermarket store manager include dealing with all issues relating to clients, with them forwarding difficult issues to top management for assistance. Aside overseeing sales activities in the supermarket, the store manager is equally expected to develop and communicate new ideas on how to move the supermarket forward.
Key Responsibilities:
- Improve profit and attain sales target of the supermarket
- Deal with all complaints, queries, and other related customer service issues
- Recruit and interview new staff for the supermarket
- Organize training, orientation, and supervise all store staff
- Oversee receiving orders and stock control
- Assign and schedule tasks for specific employees and follow up on the results they generate
- Complete all the operational requirements of the store
- Discipline, counsel, and coach employees to maintain positive result generation
- Recognize future and present requirements by customers
- Establish good rapport with existing and potential customers
- Collaborate with other members of staff that have good understanding about service requirements
- Study trends, authorize clearance sales and determine all required sales promotions
- Review merchandising by formulating pricing policies
- Identify profitability ratio by studying financial statements and operating statements
- Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner.
