- Installation and configuration of operating systems and software for PC
- Provides support for users and various clients
- Diagnose and Resolve Hardware and Software issues
- Assisting users on operating system, email and software related issues
- Install and support network printers
- Coordinate with equipment and 3rd party vendors to resolve problems
- Assist in network and wireless troubleshooting and network connectivity issues
- Deployment of PC, Notebook and Printers for temporary staffs
- Configuration of VoIP phones, Communication Handheld devices and Smartphones
- Processing of service requests
- Managing of active directory accounts creation and file rights management
- Ensure cases and service requests are resolved within SLA
- Constant improvement on current practices to streamline processes
- Familiar with encryption software is an added advantage
Requirements
- Nitec/Diploma in Information Technology, Engineering or related fields
- Strong hardware and software knowledge
- At least 1 year experience in providing technical support
- Must be familiar with Windows operating system
- Familiar with encryption software
- Good planning, analytical and negotiation skills
- Good interpersonal and communication skills
- Must have in-depth interest in IT support and must be IT savvy
- Able to multi-task and work independently
- Provide friendly customer service to users and clients
- Office hours / 12hrs rotating shift available
