Job Description:
- Customer Satisfaction.
- End-to-end development and training of customized AI solutions including voicebots, and automation through AI object detection.
- Overseeing the delivery of system improvement and change requests in an omnichannel cloud contact center setting, working closely with developers from design, through testing, to deployment.
Skills required:
- Good verbal and written communication skills.
- Adaptable and quick in learning new concepts/tools.
- Strong critical thinking skills.
- Good organization skills and attention to detail Experience with AWS tools preferred.
