About Us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.
Responsibilities
- Provide onsite and remote End user support.
- Tracking & documenting support activities using ticketing system.
- Communicate and document troubleshooting techniques and best practices.
- Proactively understand, analyse, and research new technical problems when needed.
- Manage assets within the organization and perform tech refresh at stipulated periods.
- Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
- Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.).
- Other ad-hoc duties assigned by supervisor.
Requirements
- Strong customer service skills with a knack for problem solving.
- Possess an aptitude for acquiring new skills and knowledge.
- Ability to prioritise tasks and work on multiple assignments in a fast-paced and highly challenging environment.
- Strong written and verbal communication skills and meticulous attention to detail.
- Experience in working with senior executives will be a benefit.
- Possess an understanding of the following:
o Operating systems
o Windows 7 & 10 ,11, iOS and Android OS Software and services
o Active Directory, file and print infrastructure
o Office 365, including Teams, SharePoint Online, OneDrive.
- Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.
- Fresh graduates are also welcomed.
