Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility
- End to End handing of Finacle application production incidents with work ranging from incident analysis, driving recoveries along with interfacing systems, communicate on major incidents, Code fix, SIT Testing, UAT Test planning (Scope, duration), review production changes before deployment Source promotion to production
- Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils
- Automation of manual activities/ processes and system health checks for production teams and ensuring SLIs/ SLOs are met
- Working in a stretch role to take forward production issues from analysis to production fix/deployment
- Follow production support processes and giving input to strengthen time to time
- Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
- Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
- Coordinate recurring issues and ensure long-term resolution through proper incident and problem management
- Working with various teams like infrastructure, development team to resolve, analysis of root cause for complex issues and outages
- Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.
- Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
- Work with Risk team to respond timely to Audit & Risk RFIs. Manage audit walkthroughs
- Must have Good functional knowledge of FINACLE v10.x & v11.x in CASA (Retail and Corporate), Loans, Collaterals, CASA/ TD, WMS, Payments, and interfaces modules.
- Must have Good functional knowledge on Customer Master systems – Finacle and non-Finacle (e.g., Microsoft CRM, Salesforce CRM etc. or in-house Customer Master/ MDM systems)
- Analyze incidents in Finacle and customer master systems and providing solution/work around for the issues independently
Requirements
- Strong experience in the Banking industry with experience in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment
- Experience in Finacle application in code development and fixes (Finacle scripting, product, JRXML, Reports, etc). . Should be conversant with the various production deployment methodologies
- Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment.
- Pro-active capacity monitoring & observability of production Infrastructure, automated alerting, performance monitoring and reporting tools
- Automation of manual tasks in a core banking ecosystem
- Build and maintain production monitoring and automation solutions
- Build and implement service improvements. Identify, measure and report performance trends – SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs
- Good knowledge of infrastructure technologies used, with focus on AIX/ Linux/ Openshift/ Oracle/ Postgres/ MariaDB/ Java in a large Banking environment
- Knowledge of AppDynamics/ ELK and other log/ application monitoring tools and exposure to building Dashboards for monitoring
- Knowledge of Python. Exposure to building Dashboards
- Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
- Strong team player, effective at communicating internationally and used to working closely with remote teams
- Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
- Present facts and recommendations effectively in oral and written form
- Pro-active, independent, resourceful, and able to work in a team
- High attention to detail with focus on understanding the issues with finding solutions
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
