Our Client is one of the largest bank, they are seeking for an application support analyst and this will be a 12 month contract.
Job Description
- Perform work in shifts to provide 24/7 on-site or on-call support.
- Incident and Problem management.
- Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Work with onsite and offshore teams across multiple technologies/applications
- Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health
Requirements
- 5+ years of related work experience in Service Oriented Integration, API & Digital Transformation projects
- Experience in supporting TIBCO Domains, AMQ, Hawk, Jboss, KONG gateway.
- Working Experience in Linux and shell scripting
- Working Experience on Structured Query Language
- Exposure to TIBCO suite of products, Business Works, ActiveSpace, Admin & Hawk.
- API exposure on Internal and External connectivity to Services layer.
- Expertise on MQ, HTTPS, Database, C:D, TWS connectivity to Service layer.
- Setting up Scheduled, Unscheduled maintenance window standards.
- Capable to handle multiple concurrent incidents following process and closure with management report.
- Excellent organizational, vendor management, negotiation, and prioritization skills.
- Proactive and able to work under pressure, strong problem-solving skills and positive “can do” attitude.
Interested candidates may apply through the application system. Shortlisted candidates will be notified.
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