Responsibilities:
- L1 supporting on 24/7 shift for Technical application support team to manage the applications
- Working hours (12 hrs shift (7.30am-7.30pm or 7.30pm to 7.30am) - 2 days work, 2 days off on a rotation basis).
- Perform health check and shakedown support based on the work instructions
- Perform application deployment using the tool as per the work instructions
- Monitor alerts and take necessary actions as per the document
- Collaborate with technical support team members to properly manage the applications and escalate when appropriate
- Run monitoring reports or statistical reports for usage, performance or availability.
- Document the solutions or work instructions for knowledge base
- Meet SLA like response and resolution times for alert monitoring, deployment, shakedown, etc by partnering with L2 support team
- Attend to the tasks given by L2 support team through phone, chat and email communication
- Training will be provided
Requirements:
- 1-4 years of relevant experience in IT L1 technical support
- Passion to learn and to be part of a hardworking and winning team
- Willing to work in a 24*7 environment
- Ability to multitask in a fast paced environment
- Excellent ability to learn and articulate software-related and technical concepts
- Strong attention to detail when communicating with L2 support team
